Terms of service

These terms and conditions govern your use of this website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible if you have registered.

Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we will try to give advance warning of maintenance issues that may result in website downtime, but we shall not be obliged to provide such notice.

Visitor provided material
1.6 Any material that a visitor to this website sends or posts shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or otherwise use such material, except for personal information, which will be handled in accordance with our Privacy Policy.
1.7 When using this website you shall not post or send any material:
(a) for which you have not obtained all necessary consents;
(b) that is unlawful, harmful, defamatory, obscene, discriminatory or otherwise objectionable under UK law;
(c) that contains viruses or other harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or details of any person posting material in breach of clause 1.7.

Links to and from other websites
1.9 This website may include links to third-party websites. The provision of a link does not mean that we endorse that website. You access such websites at your own risk.

1.10 Any party wishing to link to this website must ensure that:
(a) no implication of endorsement is made without our written consent;
(b) the relationship with this website is not misrepresented;
(c) the linking website does not contain unlawful or inappropriate content.
1.11 By linking to this website in breach of clause 1.10, you agree to indemnify us for any resulting loss or damage.

Disclaimer
1.12 Whilst we take reasonable steps to ensure that the information on this website is accurate and up to date, we do not guarantee its completeness or accuracy.
1.13 All material is provided without any warranty of any kind, and you use this website at your own risk.

Exclusion of liability
1.14 We shall not be liable for any loss or damage arising from the use of this website.
1.15 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any liability which cannot be excluded under the laws of England and Wales.

Shipping
1.16 Orders will be processed without undue delay and in any event within 30 days of the order being placed.
1.17 Delivery typically takes up to 7 working days from dispatch, unless otherwise stated.

Cancellations, returns and refunds
1.18 You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
1.19 This right begins when the order is placed and ends 14 days after receipt of the goods.
1.20 To cancel, you must notify us before the cancellation period expires.
1.21 You must take reasonable care of the goods and return them at your own cost unless faulty or incorrect.
1.22 We may charge reasonable costs if goods are not returned appropriately.
1.23 Refunds will be issued within 14 days of cancellation.
1.24 The right to cancel does not apply to certain goods, including:
(a) personalised items;
(b) perishable goods;
(c) sealed goods where hygiene is a concern once opened;
(d) any other goods exempt under applicable law.
1.25 You will lose your right to cancel if:
(a) sealed goods are opened;
(b) goods are mixed inseparably with others after delivery.

SMS Marketing
1.26 By providing your mobile number and opting in, you agree to receive SMS messages from us, including promotional offers, updates and transactional notifications.
1.27 We rely on your consent as the lawful basis for SMS marketing under UK GDPR.
1.28 Message frequency may vary.
1.29 Standard message and data rates may apply.
1.30 You may opt out at any time by replying STOP.
1.31 Your data will be handled in accordance with our Privacy Policy.

Law and jurisdiction
These terms are governed by the laws of England and Wales.

International orders
Orders delivered outside the UK may be subject to import duties and taxes, which are your responsibility.